We are sending you this long overdue letter commending Amy Greenball.
We appreciate Amy's unwavering compassion and concern when caring for our mother, Jane Visco. No detail of resident care is too small or burdensome for Amy. (Amy has even suggested ways of blow drying our mother's hair to make it look better!) Because we see how our mother responds to Amy, as well as Amy's interactions with other residents, we believe that Amy's compassion and concern are genuine — always present whether observed or not.
Amy's compassion and concern are particularly noticeable during the weekly shower rituals that have become increasingly unpleasant for our mother. We believe that Amy's warm, caring manner, particularly during shower time, directly contributes to minimizing or completely eliminating our mother's vocal reactions to being showered and shampooed.
We appreciate and are comforted by the way Amy exercises good judgment. One example is how Amy takes the opportunity 'to prepare our mother for bed before we arrive. We find this particularly helpful on those nights either when we might not have had the chance to call to request this to be done or (unbeknownst to Amy) we just lacked the energy to prepare our mother for bed.
We appreciate Amy's ability to responsibly prioritize care-giving in a way that is difficult to "second guess." While Amy's sense of priority may mean changing another resident before responding to our mother's need-of-the-moment, we believe that Amy would give our mother the same priority under the same circumstances.
We appreciate Amy's sense of accountability that is demonstrated by her willingness to explain to us any deviation from our mother's care routine.
Anne and Diana Visco
